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Update on 22nd March 2024: On 22nd June 2024, the MyAccount (formerly MyRefinitiv) URL will change to myaccount.lseg.com
Customer action may be required.
To ensure ongoing access to MyAccount (formerly MyRefinitiv), check with your IT department, as soon as possible, whether the myaccount.lseg.com URL will require whitelisting.
You can test this accessibility by entering the new URL into your web browser. If "Sign in to access this site" is displayed, then you can access this URL, and no action is required. Note that you will not be able to log into MyAccount through this new URL until 22nd June 2024, when the change is implemented.
Once this change has been made, my.refinitiv.com will not be switched off immediately, so existing bookmarks will still work, redirecting to MyAccount URLs. However, following the change, we recommend that you update your MyRefinitiv bookmarks.
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Although Refinitiv is rebranding to LSEG, many customer-facing aspects will not change:
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You will start to see our branding change late in 2023, we will continue to rebrand products and services throughout 2024.
Finance, payments and invoicingOur legal entities and payment details will remain the same, however the documents we send you will have the new branding on them. All your invoice and payment related contacts details will also remain the same. Refinitiv emails will continue to work however we will begin emailing you from LSEG email addresses.
Customer serviceYou will still be able to receive customer support in the same way you do today. MyRefinitiv will be renamed MyAccount, but all of the services and contacts will remain the same.
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